Privacy Policy

Introduction and Overview

Welcome to Planoroom by Sizer4D, Inc. At Planoroom, we are committed to protecting the privacy and security of our users. This Privacy Policy is designed to help you understand how we collect, use, store, and protect your personal information and ensuring a secure experience.

The purpose of this Privacy Policy is to explain:

The types of personal information we collect from you when you use our services. How we use your personal information to provide and improve our services. The measures we take to protect your personal information. Your rights and choices regarding your personal information. By using Planoroom, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please do not use the service.

Please note that this Privacy Policy applies to the Planoroom website and services, and does not cover any third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party websites and services that you may access through Planoroom.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please feel free to contact us at [contact information].

Information Collection and Use

Types of Information Collected In order to provide and improve our “Planoroom” services, we collect the following types of information from our users:

Personal Information: This includes information that can be used to identify you as an individual, such as your name, email address, and any other information you voluntarily provide during account registration or while using our services. Usage Data: This includes information about how you use and interact with our platform, such as the features you use, the content you generate, and any other data related to your usage of the services. Cookies and Similar Technologies: We use do not use cookies and other similar technologies to collect information about your device, browser, and browsing preferences unless you send us a bug report which includes your device model and OS system data, and browser data used to get access to our platform. This helps us to get a better understanding of what may cause an issue and fix it in a manner of time. How Information is Collected We collect information through various methods, including:

Account Registration: When you create an account on “Planoroom” you provide us with personal information, such as your name and email address. Usage of Services: As you use our platform, we collect usage data to understand how you interact with our services and to improve your experience. Customer Support: When you contact our customer support team, we may collect personal information and other details related to your inquiry to assist you more effectively. Cookies and Similar Technologies: We do not use cookies when you visit our website or use our services. Purpose of Collecting and Using Information We collect and use the information for various purposes, including:

Providing and Improving Services: We use the information to provide you with the features and functionality of “Planoroom” and to continuously improve our platform. Customer Support: We use your information to respond to your inquiries, address your concerns, and provide effective assistance. Analytics: We use usage data to understand user behavior, identify trends, and improve the overall performance of our platform. Marketing and Communication: We may use your information to send you updates, promotions, and other relevant information about “Planoroom” and our services. You can opt out of these communications at any time. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal obligations. By using “Planoroom,” you consent to collecting and using your information as described in this section.

Data Storage and Security

Data Storage Methods At “Planoroom,” we take the security and storage of your data very seriously. We use Supabase, a reliable and secure database platform, to store all user data under authentication. This ensures that your data is protected and can only be accessed by authorized individuals.

Data Security Measures We have implemented various security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Some of these measures include:

Secure Socket Layer (SSL) encryption to protect data transmitted over the internet.

Strong access controls and authentication processes to limit access to your data only to authorized personnel.

Regular security audits and monitoring to identify potential vulnerabilities and address them proactively.

Employee training and awareness programs to ensure that our team is well-equipped to handle and protect your data.

Data Retention Policies

“Planoroom” retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with any legal, regulatory, or reporting requirements. Once the data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

In some cases, you may request the deletion of your personal data by contacting our support team or through your account settings. However, please note that we may be required to retain certain information for legal or administrative purposes, even after your request for deletion.

By using our SaaS product, you acknowledge and agree to our data storage and security practices outlined in this section. We continuously review and update our policies and practices to ensure the ongoing protection of your data.

Third-Party Service Providers

Planoroom engages certain third-party service providers to assist us in providing and enhancing our services, analyzing user behavior, and managing our operations. These third-party service providers may have access to user data, but only to the extent necessary to perform their specific functions. They are required to maintain the confidentiality and security of user data and are prohibited from using it for any other purpose.

Below is a list of our third-party service providers, along with a brief description of their services:

Supabase: Supabase is a cloud-based database and authentication service, used by Planoroom to securely store user data, handle user authentication, and manage access controls.

OAuth 2.0: OAuth 2.0 is an open standard for secure authorization, used by Planoroom to enable users to sign in to our service using their existing accounts with third-party platforms like Google or Apple, without sharing their login credentials. Analytics Provider: Our analytics provider helps us understand user behavior on our platform by collecting and analyzing aggregated usage data. This information helps us optimize and improve our services. Payment Processor (e.g., Lemon Squeezy): Our payment processor manages the processing of user payments for premium features or subscriptions. They handle sensitive financial information in a secure manner and in compliance with applicable regulations. Planoroom remains responsible for the protection of user data when shared with third-party service providers. We carefully select our service providers, ensuring they have appropriate data protection measures in place and comply with relevant privacy regulations.

If we make changes to our third-party service providers, we will update this section of our privacy policy accordingly, and notify users as appropriate.

User Rights and Choices

At Planoroom, we value and respect our users’ rights to control their personal data. In compliance with applicable data protection laws, we have outlined the rights users have regarding their data and how they can exercise these rights:

Access: Users have the right to access and obtain a copy of their personal information held by Planoroom. To access your account information, log in to your Planoroom account and visit the account settings page.

Correction: If users believe that any personal information we hold about them is inaccurate, incomplete, or outdated, they have the right to request a correction. Users can make these changes by visiting their account settings page or by contacting our customer support team.

Deletion: Users have the right to request the deletion of their personal information under certain circumstances, such as when the data is no longer necessary for the purpose it was collected or if users withdraw their consent. To request deletion, users can either delete their Content Genius account or contact our customer support team. Restriction of Processing: In some cases, users may have the right to restrict the processing of their personal data. This may apply, for example, when users contest the accuracy of their data or when the processing is deemed unlawful. To request a restriction of processing, please contact our customer support team. Data Portability: Users have the right to receive their personal information in a structured, commonly used, and machine-readable format, and to transmit this data to another service provider if they wish. To request data portability, please contact our customer support team.

Objection: Users have the right to object to the processing of their personal information for specific purposes, such as direct marketing or profiling. To exercise this right, users can adjust their account settings or contact our customer support team. Withdraw Consent: If the processing of personal information is based on consent, users have the right to withdraw their consent at any time. This can be done through the account settings page or by contacting our customer support team. Lodge a Complaint: Users have the right to lodge a complaint with the relevant data protection authority if they believe that the processing of their personal data is in violation of applicable data protection laws. To exercise any of these rights or for any questions or concerns regarding your data privacy, please contact our customer support team at [email protected] We are committed to addressing your inquiries and resolving any issues related to your personal data.

Legal Basis for Processing Personal Information

Planoroom operates in compliance with the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA). To ensure adherence to the GDPR, we process personal information based on one or more of the following legal grounds:

Consent: In certain cases, we may ask for your explicit consent before collecting and processing your personal information. For example, when you sign up for our newsletter or agree to participate in a survey. You can withdraw your consent at any time by contacting our support team or updating your preferences in your account settings.

Contract Fulfilment: We may process your personal information when it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract. This may include processing your data to provide you with our services, responding to your inquiries, or managing your account.

Legitimate Interest: We may process your personal information when it is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your rights and interests. Examples of legitimate interests include improving our services, ensuring security, preventing fraud, and conducting marketing activities. Legal Obligation: We may process your personal information when it is necessary for compliance with a legal obligation to which we are subject, such as responding to lawful requests from law enforcement or other authorities.

We ensure that personal information is only processed when there is a valid legal basis, and we are committed to maintaining transparency with our users about the specific legal basis for processing their data. If you have any questions or concerns about the legal basis for processing your personal information, please contact us using the contact information provided in the privacy policy.

International Data Transfers

Planoroom operates globally and may transfer your personal information to countries outside of your country of residence, including countries outside the European Economic Area (EEA). Some of these countries may have different data protection laws than those in your country or may not have data protection laws at all.

When transferring your personal information outside the EEA, we ensure that appropriate safeguards are in place to protect your data. These safeguards may include:

Transferring data to countries that have been deemed to provide an adequate level of data protection by the European Commission.

Using specific contracts approved by the European Commission, known as Standard Contractual Clauses, which provide the same level of protection for personal data as it has within the EEA.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between the EU and the US.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer, processing, and storage of your personal information in countries outside your country of residence, including countries outside the EEA.

If you have any questions about the international transfer of your personal information, please contact us using the details provided in the “Contact Information” section of this privacy policy.

Children’s Privacy

At “Planoroom” we are committed to safeguarding the privacy of children and recognize the importance of protecting their personal information. Our services are not designed for, directed at, or intended for use by children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take appropriate measures to promptly delete such information from our records. If you are a parent or guardian and believe that your child under the age of 13 has provided personal information to us, please contact us immediately using the contact information provided in Section 10 of this privacy policy. We will work with you to ensure that any personal information about your child is removed from our systems.

Parents and guardians are encouraged to actively monitor and guide their children’s online activities to ensure that they engage only in age-appropriate services and do not disclose personal information without parental consent.

Updates to the Privacy Policy

Changes and Updates We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes to this Privacy Policy on this page, and the updated version will be effective as of the date indicated at the top of the policy. We encourage users to review the Privacy Policy periodically to stay informed about our privacy practices and any updates.

Notification of Significant Changes If we make any significant changes to the Privacy Policy that may materially affect how we collect, use, or share your personal information, we will notify you by email (if we have your email address) and/or by placing a prominent notice on our website. We may also communicate the changes through other methods, such as in-app notifications or announcements on our blog.

Your Continued Use

Your continued use of the “Planoroom” service after the effective date of any updates to the Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the changes, you should discontinue your use of the service and delete your account. Please note that the continued collection, use, and sharing of your information as described in the updated policy will be subject to the terms of the updated policy.

Archived Versions

We will retain previous versions of the Privacy Policy in an archive for your review upon request. If you wish to access an archived version of the Privacy Policy, please contact us at the email address provided in the Contact Information section.

Contact Information

If you have any questions or concerns regarding our privacy policy or our handling of your personal information, please do not hesitate to contact us at hq@planoroom.com.